OBSIDIAN GAMES

Contact & player support

Email obidollah@proton.me for support. This is the public contact for Obsidian Games, based in the Netherlands. Support is handled by the operator; this page does not promise a particular response time.

Game or account questions

Include your account username, the game name, the date and time with your time zone, the selected balance and the exact error text. For a completed or unresolved round, include its receipt or round ID. A screenshot of the error can help; remove unrelated personal information first.

Deposits and withdrawals

Include the deposit or withdrawal request ID from Funds, the asset and network, the approximate time and the displayed status. If you already sent a deposit, include its public blockchain transaction ID. Creating an address or request alone does not confirm that money has arrived or a payout has been sent.

Never send a wallet private key, seed phrase, password, authenticator code or recovery code. Support does not need these to investigate a transaction.

Privacy requests

Use the same email for access, correction, deletion or other privacy questions. State the type of request and your account username. See the Privacy Policy for how information is processed.

Taking a break

If you want help restricting or closing your account, clearly state that in your email. Email is not an instant account block. Stop playing while a request is being reviewed and see independent support resources if gambling is causing harm.